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Notice of order sales method

Order event image-01.jpg

・ Regarding "online order reception"

Orders for the products are scheduled to start around 20:00 on Tuesday, July 13th.

This product will be shipped in October. Please note that the shipping time varies depending on the product ordered. In addition, if the order limit is exceeded, it may be sold out or switched to the second shipping period.

・ Notes on shopping

In order for many customers to enjoy shopping, we would like to inform you of the following points in advance.

Customers who place an order should check here before enjoying shopping.

・ The shipping time is scheduled to be around October.

・ Please note that it will be sold out.

・ Even if the same customer places multiple orders, we will not be able to provide bundled items or refund shipping costs, so please place orders in bulk.

・ We cannot accept changes or cancellations of the order details, so please check the order details before placing an order.

・ Payment methods are "credit card", "convenience store payment (payment within 2 days)", and "carrier payment (docomo, softbank only, au not possible)".

・ After the payment is completed, the order will be confirmed. We recommend that you register your customer information with the shop in advance.

・ Customers who cannot confirm payment by postpaid payment after ordering may be refused shopping at KLOKA ONLINE SHOP in the future.

・ We perform sufficient inspection before shipping the product. Please contact us by e-mail within 7 days after the item arrives for any defects in the item or replacement due to the negligence of the delivery company.

・ We also accept orders from overseas (excluding some areas). We cannot accept the specification of the delivery company and the specification of the delivery method. In addition, the customer is responsible for the customs duty.

・ Regarding products

* We accept orders from one item.

* The number of items is limited. Please note that it will be sold out.

* All KLOKA products are handmade one by one, so even if they are the same product, there may be some individual differences.

* Because it is very delicate, please handle it with care.

* In rare cases, specifications may change due to lack of materials during production. In that case, please understand that we will contact you again.

If you have any questions, please contact the following.


"EXHIBITION @ KLOKA gallery" : July 9,2021 --July 11,2021

"ONLINE PRE-ORDER" : July 13,2021 20: 00 ~



We usually ship by EMS (Express Mail Service) of JAPAN POST or YAMATO delivery service. Delivery times may vary depending on your delivery address.

Please note that you may experience shipping delays due to COVID-19.

delivery area and fee

ASIA ¥ 5,000


EUROPE ¥ 8,000


Please note that we are not responsible for the applicable duties, tariffs, and customs fees of standard International packages. All applicable duties, tariffs, and customs fees are the responsibility of the customer.


We conduct thorough inspections before shipping each product.

If there is any damage upon item arrival, please be aware that there must have been a problem during shipping.

As a general rule, we do not accept returns due solely to customer convenience.

If an item is defective or must be returned or exchanged due to the negligence of the shipping company, please contact us via e-mail within 7 days of the item's arrival.

In the case above, please be sure to send a photo of "the condition of the delivery box" and a photo of "the condition of the product" together.

We will only accept a return or exchange if the item is returned within 7 days upon arrival.

As a general rule, we do not accept exchanges due solely to customer convenience.


All KLOKA DOLLHOUSE products are generally made to order.


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